- Define who the customer is.
- Discuss how to provide customer service.
- Describe ways to better communicate and how communication can break down.
Customer service is often the one thing that is lacking in the long-term care environment. We are selling something that nobody really wants, so we must go above and beyond to provide superior customer service. To provide excellent service, we must communicate within our teams and to the customer. Often, we feel like we are very good at providing customer service but we all need reminders. I have found that providing this training on an ongoing basis really helps staff understand why we do what we do.
Registration Link: Customer Service & Communication ONLINE Course
Course Price: $24
Information: Call 913-477-8251 for more information
Contact Hours: 1 contact hour, 1-Admin
*This class is available to take whenever it is convenient for you.